ESSENTIALS OF CUSTOMER SERVICE

This course teaches professionals how to meet customer needs, handle difficult situations, and manage stress to improve company image and performance.

 ORIENTATION

A mandatory interactive course for new employees, covering company culture, structure, and an overview of the workplace, to be completed within the first month.

CONFLICT RESOLUTION

This course teaches practical techniques and a 3-step process to resolve conflicts and foster a positive team culture.

TIME MANAGEMENT

This course helps participants improve time management by prioritizing and planning daily and weekly tasks.

PERSUASIVE BUSINESS WRITING

This course helps fluent English speakers write formal, well-structured reports and emails using professional language.

SUPERVISORY EFFECTIVE COMMUNICATION

This course teaches how to influence others using best practices and the traits of effective communicators.

BUSINESS ETIQUETTE

This course helps fluent English speakers enhance business communication with professionalism and confidence.

CULTURAL DIVERSITY

This course helps participants understand cultural differences to improve interactions with guests and colleagues.

 TRAIN THE TRAINER

This course teaches participants to deliver effective on-the-job training for up to 5 employees using a systematic approach.

 CONNECTING A HIGH-PERFORMANCE TEAM

This workshop teaches team dynamics and how to maximize your contribution to achieve team goals.

ADVANCED TRAINER

This 2-day training teaches how to analyze learning needs, manage different learning styles, and apply adult learning techniques for effective training delivery.

ENGLISH COURSES

(FROM ELEMENTARY TO ADVANCE LEVEL)

This course improves fluency in English, covering grammar essentials like tenses, prepositions, and modal verbs, with verbal and written assessments.

WORKFORCE MANAGEMENT

This course enhances skills in trend analysis, scheduling, forecasting, and improving planning processes while boosting communication with operations.

THE 4 R’s IN THE HOSPITALITY INDUSTRY

This 2-day session covers strategies to retain top talent and address high turnover and rising operational costs.

BUILDING WORKPLACE RELATIONSHIPS

This course helps participants improve communication skills to build meaningful professional relationships.

SUPERVISORY CREATIVE SOLUTIONS

This course teaches creative problem-solving using a six-step process and best practices tools.

SUPERVISORY PERFORMANCE COACHING

This course teaches how to recognize performance, address concerns, and apply coaching techniques to improve workplace performance.

GUIDANCE AND COUNSELLING

This course helps employees understand themselves and make positive, self-sufficient choices.

PROFESSIONAL APPEARANCE

This course teaches Resort grooming standards and the importance of positive body language for a professional appearance.

TEAMWORK

This course covers the benefits of productive teamwork, conflict resolution, and adapting positively to change.

HANDLING GUEST FEEDBACK

This course teaches a proactive approach to resolving feedback, building confidence in addressing concerns and creating customer loyalty.

FEEL THE DIFFERENCE

This course teaches personalized service skills using emotional intelligence to exceed guest expectations and create memorable experiences.

MANAGING PERFORMANCE

This course teaches how to assess employee performance and apply coaching methods to boost results.

SETTING STRATEGIC OBJECTIVES

This course helps participants set smarter objectives, create a balanced scorecard, and conduct stakeholder analysis.

BUILDING A PERSONAL BRAND

This course helps participants use StrengthsFinder to highlight their strengths and build a unique personal brand.

SUPERVISORY DELEGATION SKILLS

This course teaches the six-step delegation process and how to engage employees to complete tasks effectively.

TELEPHONE ETIQUETTE

This course teaches effective telephone etiquette and active listening to maintain a positive impression.

BE THE REASON TO RETURN-THE SOLUTION

This training equips employees with interpersonal skills to create lasting impressions and encourage customer loyalty.

GUEST SERVICE

This course covers the importance of guest service, making a positive first impression, and confidently serving diverse guests.

EFFECTIVE COMMUNICATION

This course helps participants develop communication skills to enhance customer relationships and exchange information efficiently.

TALENT BUILDERS

This workshop teaches how to conduct Mid-Year and Year-End reviews, provide constructive feedback, and create individual development plans.

SELECTING FOR SUCCESS

This training focuses on effective one-on-one interview techniques for recruitment and selection, offering new strategies or refreshing existing skills.